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Account & Login
Answers to all questions about registration, login issues, password reset, account verification, and profile management.
Deposits & Withdrawals
Payments via bKash, Nagad, and Rocket — covering minimum amounts, processing times, and troubleshooting transaction issues.
Bonuses & Promotions
Welcome bonuses, cashback, free bets, rollover conditions, and how to activate special offers.
Betting & Games
Questions and answers on Sports Betting, Live Casino, lottery, understanding odds, and placing bets.
Security & Privacy
Account security, two-factor authentication, personal data protection, and reporting suspicious activity.
VIP & Rewards
Everything you need to know about VIP tiers, earning points, exclusive perks, redeeming rewards, and special membership benefits.
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Account & Login
To register at PC 1111, you'll need an active Bangladeshi mobile number (+880), an email address, and a strong password. You must also be at least 18 years old. Registration is completely free and takes just a few minutes. You may later be required to upload a photo of your National ID or passport to verify your account.
First, make sure you're entering your mobile number or email and password correctly. Passwords are case-sensitive, so check that your caps lock isn't on. If you keep getting errors, click the "Forgot Password?" option. If the issue persists, try clearing your browser cache or switching to a different browser. Still not working? Contact our support team.
Click the "Forgot Password?" link on the login page. Enter your registered mobile number and an OTP will be sent to your phone. Use that code to set a new password. Your password must be at least 8 characters long — including a number and a special character is recommended.
No. Under PC 1111's policy, only one account can be registered per mobile number. If the same person is found operating multiple accounts, all accounts may be suspended and any bonuses forfeited. This rule is strictly enforced to ensure fair play for everyone.
Account verification is usually completed within 24 to 48 hours of submitting your documents. During busy periods, it may take a little longer. You'll be notified by email or SMS once verification is complete. Submitting clear, legible documents helps speed up the process.
Deposits & Withdrawals
After logging in, click the "Deposit" button. Select your preferred payment method — bKash, Nagad, or Rocket. Enter the amount and confirm with your mobile banking PIN. Deposits are typically credited to your account instantly.
The minimum deposit at PC 1111 is ৳300. This limit applies across all three payment methods — bKash, Nagad, and Rocket. The maximum deposit per transaction depends on your account tier and verification status. To qualify for a bonus, you'll need to meet the minimum deposit amount specified — check the Promotions page for details.
Most withdrawal requests are processed within 15 minutes to 1 hour. Verified accounts are processed even faster. Requests made after midnight or on public holidays may take a bit longer. If you run into any issues, contact support with your transaction ID.
First, wait 30 minutes — occasional server delays can slow things down. If the funds still haven't arrived, take a screenshot or note the transaction ID from your mobile banking app. Then reach out to us via Live Chat or email. We'll have it resolved within 24 hours.
Bonuses & Promotions
After opening a new account, the welcome bonus is automatically added on your first deposit. A minimum deposit of ৳500 is required to qualify for the 100% welcome bonus. The bonus balance will appear separately in your account. To withdraw, you'll need to meet the specified rollover conditions — full details are available on the Promotions page.
A rollover means you need to place a certain number of bets before you can withdraw your bonus. For example, a 10x rollover on a ৳1,000 bonus means you need to wager a total of ৳10,000. Only Sports Bets or bets on specified games count toward the rollover. You can track your rollover progress in your dashboard.
Yes, most bonuses come with an expiry date. Welcome bonuses generally need to be used within 30 days. Free bets typically expire within 7 days if unused. The validity period for each bonus is stated in its terms and conditions. You can also see the expiry date next to each bonus in your dashboard.
Betting & Games
At PC 1111, you can bet on cricket, football, kabaddi, tennis, badminton, basketball, and many more sports. With Bangladeshi players in mind, the widest range of markets is offered on cricket and football. Live Casino, slots, lottery, and virtual games are also available.
Live Betting lets you place bets in real time while a match is in progress. Odds change by the moment and new markets open continuously. After placing a bet, there may be a brief confirmation delay — this is completely normal. Quick decisions are key, as odds can shift in an instant.
Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be refunded. If a technical error caused an incorrect bet, contact support within 24 hours with your bet ID. Each case is reviewed individually.
PC 1111 uses decimal odds. For example, odds of 2.5 mean a ৳100 bet returns a total of ৳250 (৳150 profit + ৳100 stake). The higher the odds, the lower the chance of winning — but the greater the reward. Visit the Betting Tips page for a more detailed guide to understanding odds.
Security & Privacy
Yes, PC 1111 uses industry-grade SSL encryption to keep all data secure. Your personal information and financial transactions are fully encrypted. We do not share any data with third parties. Regular security audits are also conducted.
Go to Profile Settings and click on the "Security" option. From there, enable "Two-Step Verification." A confirmation code will be sent to your mobile. Once you enter the code, 2FA will be activated. From that point on, you'll receive an OTP on your mobile every time you log in.
Email support@pc1111.app or reach out via live chat immediately. Your account will be temporarily locked right away. Once your identity is verified, your account will be recovered. Going forward, keep 2FA enabled and never share your password with anyone.
VIP & Rewards
At PC 1111, you automatically earn points and progress through VIP tiers with every bet you place — no separate sign-up required. Simply creating an account starts you at the Bronze tier. Bet more to advance to Silver, Gold, and Platinum. Each tier comes with exclusive perks and bonuses.
You can redeem your earned points for bonus cash, free bets, or special rewards. To redeem, go to the "Rewards" section in your dashboard and choose the reward you want. Points are worth more at higher VIP tiers. Visit the Rewards section for the full list of available options.
Yes, your VIP level can drop if there isn't enough activity on your account within a given period. Account activity is reviewed every three months. To maintain your tier, you'll need to keep betting regularly. Visit the VIP page for the full retention requirements for each level.
Didn't Find Your Answer Here?
Our 24/7 support team is always ready to help. Chat with us directly via Live Chat or support@pc1111.appto email us. You'll typically get a response within 1 hour.